Privacy Policy

Who we are

Our website address is: https://roweplumbingco.com.au

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ is being used online.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Type of personal information collected

  • Name
  • Phone Number
  • Email Address
  • Address for works to be carried out
  • Any other information requested on this site or otherwise required by us or provided by you to assist with your experience.

Tools we may use for personal data include

  • Google Analytics
  • Gravity forms – contact forms
  • Facebook – remarketing
  • Google – remarketing
  • ServiceM8 – for scheduling and quoting works

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, fill in a contact form, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To send periodic emails regarding your order, news or other products and services.
  • To follow up with them after correspondence (email or phone inquiries)

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, they are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser’s settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly.

Third-Party Disclosure

We use third-party tools like Google Analytics to automatically collect information about how you use this website. You can use the Google Analytics opt-out browser add-on so you are not tracked into Google Analytics. Customer details entered on our website forms are also added into our scheduling program ServiceM8 to assist us in quoting work and completing jobs.

How will users be notified of any privacy policy changes?

  • On our Privacy Policy Page. You should check this page regularly to ensure you are aware of any changes or updates.

How can a user change their personal information?

  • By emailing us. You can unsubscribe from our e-mail database or opt-out of communications.

Contacting us

If there are any questions regarding this privacy policy you may contact us using the information below. info@roweplumbingco.com.au